Contact Us
If you are having a medical crisis, please call 911 or contact your local emergency assistance service immediately.
For technical website issues:
1-800-788-4863TTY (for the hearing impaired - 24 hours a day, 7 days a week):
711General Questions
Pharmacists are available during work hours to answer questions about your prescriptions. For general information about your pharmacy benefits including coverage questions, please contact Optum Rx, the pharmacy benefit manager for Quartz plan members.
Customer Service:
1-800-496-7509Specialty Pharmacies
- UW Health Pharmacy at 1-866-894-3784
- Gundersen Health System Pharmacies at 1-877-208-1096
- Aurora Specialty Pharmacy at 1-844-820-5600
- Select specialty medications may also be filled through Optum Specialty or their contracted vendors.
Mail Order / Home Delivery
Optum® Home Delivery
1-800-496-7509If you are a home delivery customer, pharmacists are available 24 hours a day, 7 days a week to answer questions or address concerns.